Travel Insurance from your Personal Travel Agent,
You may already know how passionate we are when it comes to helping you find the perfect holiday, so why not see if we can get you a great deal on your travel insurance too?
Whether you're off on one holiday this year and want Single Trip Travel Insurance or if you like to get away more often and are after an Annual Multi-Trip Policy, we can help.
Get a quote today to find out more.
Get a Travel Insurance quote
Get a Travel Insurance quote here
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Contact us
In the event of a medical emergency please contact our emergency assistance team on 02045 179 880. If you are calling from outside the UK please contact us on +44 (0) 2045 179 880
For Travel Claims please contact the claims department on 02045 179 880.
Gadget Claims please contact the claims department on 03300 531 837
For all queries that are not of a claims and assistance nature please contact us:
E: Co-operative Travel Insurance
T: 0343 658 0325
(Mon - Fri 9am - 3pm)
Or write to us at:
Co-operative Travel Insurance Customer Services Department
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ
We endeavour to respond to all written queries within two working days.
Your right to complain
We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: admin@rockinsurance.com
For complaints about how a claim or assistance case has been handled you should contact:
Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR
Telephone: 02045 179 880
For Gadget Claims
Claims Administrators
Customer Relations
Citymain Administrators Ltd Lakeside
3000 Western Road
Portsmouth
PO6 3FQ
Telephone: 0333 999 7946
Email: customerrelations@spbuk.com
If you are still not satisfied you can contact the Financial Ombudsman Service:
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here: https://webgate.ec.europa.eu/odr/main/?event=main.about.show
Buy with Confidence:
- 24 hour emergency assistance
- Secure online purchase
