In the event of a medical emergency please contact International Medical Rescue on 00 44 (0) 2380 644633 and quote your policy number.
For claims about travel insurance: phone the Claims Helpline on 02380 177468 or visit www.imr-claims.com.
For all queries that are not of a claims and assistance nature please contact us:
E: Co-operative Travel Insurance
T: 0343 658 0325
(Mon - Fri 8am - 7pm, Sat 9am - 5pm)
Or write to us at:
Co-operative Travel Insurance Customer Services Department
135 High Street
We endeavour to respond to all written queries within two working days.
Your right to complain
We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:
The Compliance Manager,
ROCK Insurance Group,
135 High Street,
For complaints about how a claim or assistance case has been handled you should contact:
International Medical Rescue
15 East Links
If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Harbour Exchange Square,
London, E14 9SR
Phone: 0800 023 4567
ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here: https://webgate.ec.europa.eu/odr/main/?event=main.about.show