Travel Insurance from your Personal Travel Agent,

You may already know how passionate we areI am when it comes to helping you find the perfect holiday, so why not see if weI can get you a great deal on your travel insurance too?

Whether you're off on one holiday this year and want Single Trip Travel Insurance or if you like to get away more often and are after an Annual Multi-Trip Policy, weI can help.

Get a quote today to find out more.

Get a Travel Insurance quote

Get a Travel Insurance quote here

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Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.

Contact us

If you have an emergency during your trip

Please phone 00 44 (0) 343 658 0342 or 00 44 (0) 1293 652842

Outpatient treatment

If you are in SPAIN, GREECE, CYPRUS, PORTUGAL, EGYPT, MALTA, BULGARIA or TURKEY and need outpatient medical treatment please provide a copy of your policy documentation to the medical practitioner and ask the clinic to contact ChargeCare International. Your treatment will be paid by ChargeCare International in line with the policy. You will be asked to fill in a simple form to confirm the treatment and to pay the excess directly to the clinic. The clinic can contact ChargeCare International at newcliniccase@chargecare.net.

If you need to make a claim

Contact Reactive Claims on 01420 383067 or email info@reactiveclaims.com

For all queries that are not of a claims and assistance nature please contact us:

E: Co-operative Travel Insurance
T: 0343 658 0325
(Mon - Fri 8am - 7pm, Sat 9am - 5pm)

Or write to us at:

Co-operative Travel Insurance Customer Services Department
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

Your right to complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: admin@rockinsurance.com

For complaints about how an assistance case has been handled you should contact:

The Complaints Department,
Global Response Ltd,
Regus House,
Falcon Drive,
Cardiff
CF10 4RU
Email: customerservices@global-response.co.uk
Phone: 00 44 (0) 2920 468793

For complaints about how a claim has been handled you should contact:

Reactive Claims Ltd,
Attwood House,
Mansfield Business Park,
Four Marks,
Hampshire
GU34 5PZ
Email: managers@reactiveclaims.com

If you are still not satisfied you can contact the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London, E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here: https://webgate.ec.europa.eu/odr/main/?event=main.about.show